Stoneport runs the full distribution cycle in-house — buying, receiving, storing, listing, shipping, supporting, and reporting. Below is exactly what each of those involves, so you know what you are handing over and what you are keeping.
We buy outright. Every order is a formal purchase order against agreed wholesale pricing, with clear quantities, delivery expectations, and payment terms. There is no consignment, no revenue share, and no ambiguity about who owns the goods.
Shipments are counted and inspected against the packing list on arrival, and discrepancies are reported to you the same day rather than absorbed quietly. Stock is stored in appropriate conditions and insured while in our care.
Orders are picked, packed, and shipped with tracking on every parcel. Packaging is chosen to get the product there intact — the unboxing is part of how a customer judges your brand, so it is not an afterthought.
Product pages are built from your approved assets — official imagery, correct specifications, and claims taken verbatim from your materials. We do not write creative copy about your product without your sign-off, and we do not guess at specifications we cannot verify.
Your minimum advertised price policy is enforced on our side as a hard rule. We monitor our own pricing across every channel we operate in and correct anything that drifts. If a promotion would breach policy, we do not run it.
Customer questions, warranty queries, and returns come to us first. We resolve what we can, escalate only what genuinely needs the manufacturer, and keep the tone consistent with how you would want your customers spoken to.
You get one point of contact and a clear picture of how your product is moving: units sold, stock on hand, and when the next order is likely to land. No portals to log into, no reports you have to chase.
A distributor's restraint matters as much as its capability. These are commitments we make in writing as part of onboarding.
Send us a line sheet and your channel policy. We will come back with a straight assessment.